Troubleshooting

Supervertaler does not appear at all

Check Supervertaler.MemoQ.dll is in memoQ’s Addins folder, and that you answered Yes to the unsigned-plugin prompt on startup – its default button is No.

If memoQ was recently upgraded to a new major version, the add-ins need copying into the new program folder. See Installation.

It translates, but never learns

Self-learning MT is not set. Resource console → MT settings → your resource → Settings tab → Self-learning MT → Supervertaler, then restart memoQ.

Advertising the capability only makes the engine eligible; memoQ does not send confirmations until it is actually selected there.

Terminology is not showing

Three things must all be true, under Options → Terminology plugins:

1. Perform terminology plugin lookups while working in the translation grid is ticked
2. Supervertaler terms does not read Not configured – i.e. a glossary file is set
3. Enable plugin is ticked for it

The glossary loads no terms

Almost always spaces where tabs should be. The glossary options dialog reports how many terms it parsed; if that reads zero with a file selected, open the file in an editor with whitespace visible and check the separators.

The log

Supervertaler writes a diagnostic log to:

C:\Users\<you>\AppData\Local\Temp\Supervertaler-memoQ.log

It records what memoQ asked for and what was sent – segment sizes, how many glossary terms matched, how many remembered segments were used, and any errors. It does not contain the text of your translations.

A typical healthy line:

translate: 199 src chars, 0 tag(s) -> 239 target chars, 0 tag(s) | recall: used 2 of 7 held | terms: 7

meaning: a 199-character segment; two remembered segments and seven glossary terms sent with it; a 239-character translation returned.